E212 - Jam Before the Laminator
If the card jams in the flipper on its way to the laminator, it may or may not be a hardware fault. Almost always, the machines I get back for this are NTF; the users did not push the printer/flipper and the laminator together well. Thumbscrews help but are not really necessary. As long as the two halves are pushed together the card will transport just fine. To test if this is the case with a site that does not have thumbscrews, have them open the top of the flipper. After the card is flipped and the second side has been printed, the card will move to the laminator. When the card enters the flipper, have the user wiggle the laminator against the printer. It will usually work and you will know that the problem isn't with the hardware, the site just needs thumbscrews. SHIP THUMBSCREWS
If you are really really sure that the printer is at fault, SHIP PRINTER.