If the HH will not load ACPs it can be due to a corrupt config file. The process to remove it is relatively easy. The site will need access to either a working handheld or their configuration information as well as the admin password

  1. Warm boot the Handheld
  2. Exit DBIDS (Tools->Exit *Enter Admin Password*)
  3. Select the Start button
  4. Select Programs
  5. Select File Explorer
  6. At the top left select the device folder
  7. Scroll down to the Handheld Configuration file
  8. Hold the stylus on the file until the menu pops up
  9. Select delete
  10. Warm boot the Handheld
  11. Re-enter all of the configuration information
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